Important delivery info

Shipping & Delivery

We can’t wait for your beautiful new soft furnishings to arrive. Please find here information about helping us ensure your order reaches you.


You must provide Jampak Studio with a delivery address where deliveries can be made during normal business hours from Monday to Friday. A post office box address cannot be accepted.


You must provide clear delivery instructions within the “Special Delivery Instructions” area of the checkout. It is imperative that you provide Jampak Studio with any special delivery details relating to your delivery address. Should your delivery address be in an apartment block, high rise building, block of units or flats or have restricted access you must notify Jampak Studio so that special arrangements can be made if necessary.


If your order contains multiple products then individual products may be back ordered.
In most cases delivery should be completed with 21 days of placement of your order, depending on where you live.
To ensure that your products are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the products. Your contact details and phone numbers are passed onto Jampak Studio’s logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.
Jampak Studio will do everything possible to request that the logistic company contacts you in advance, but unfortunately Jampak Studio cannot be held responsible if the logistic company do not facilitate such a contact.


Before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and asking the driver to initial your remarks, if possible. Please take a photo of the fault or damage immediately following the delivery, as specified in the Refund Policy section.